Novaura Medical & Hygiene Supplies Pty Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including via our website, services, or products.
1. Information We Collect
We may collect the following types of personal information:
- Identification information: name, date of birth, gender, and contact details (email, phone, address).
- Account and transaction information: orders, purchases, payment details, and delivery information.
- Health and medical information: where relevant to provide medical and hygiene supplies safely and effectively.
- Online information: IP address, device information, browsing behaviour, and cookies on our website.
We collect this information when you:
- Place an order or register with us.
- Contact us via phone, email, or our website.
- Subscribe to newsletters or promotional communications.
- Participate in surveys, promotions, or customer feedback initiatives.
2. How We Use Your Information
Your personal information may be used to:
- Provide and deliver products and services you request.
- Process payments, orders, and deliveries.
- Communicate updates, promotions, or changes to our services.
- Improve our products, services, and website experience.
- Comply with legal or regulatory obligations.
We will only use your sensitive information, including health information, for the purpose it was collected and in accordance with Australian privacy laws.
3. Sharing Your Information
We may disclose your personal information to:
- Service providers, suppliers, and logistics partners.
- Regulatory bodies or law enforcement where required by law.
- Business partners for legitimate business purposes, including marketing, if you have consented.
We will not sell your personal information to third parties.
4. Data Security
We implement reasonable measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include:
- Secure servers and encryption for online transactions.
- Access controls and authentication measures for our systems.
- Staff training on privacy and data protection.
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil the purposes for which it was collected.
- Comply with legal and regulatory obligations.
- Resolve disputes and enforce agreements.
6. Your Privacy Rights
You have the right to:
- Access and request a copy of your personal information.
- Request correction of inaccurate, incomplete, or outdated information.
- Request deletion of your personal information where permitted by law.
- Withdraw consent for direct marketing communications at any time.
To exercise your rights, please contact us at:
7. Cookies and Online Tracking
Our website may use cookies and other tracking technologies to improve user experience, analyse traffic, and deliver personalised content. You can manage your cookie preferences via your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the date of the last update. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
